Citizens Charter

    Our founder Chairman Dr. P.A Nazar envisioned creating a non profit state of the art tertiary care hospital in Kerala, India where the poor could have access to advanced medical care in an atmosphere of love and compassion.

    Kerala Medical College (Proposed) brings together a dedicated team of physicians, nurses, and other healthcare professionals to provide the highest standards of medical treatment across all basic specialties. Our extensive infrastructure comprises of

    This Citizen???s Charter is an expression of our commitment to provide efficient, responsive &transparent service to our valued patients. It is an attempt to bring the institute closer to its patients & the society at large. The Charter is made to provide a frame work, which will enable our user stoke now:

• What services is an available in this institute?
• The quality of services they are entitled to.
• To obtain feedback and suggestions.
• The means through which complaints regarding denial or poor Quality of service will be redressed.

    The institute???s mission is to provide outstanding, yet affordable medical care in a patient friendly environment and in a spirit of compassion to all, regardless of race, caste, creed, sex, religion etc. PMCH is a non-profit organization educated to establishing a center of excellence in healthcare and improving the well-being of the community through quality programmes of preventive medicine, medical education and research.

KeralaMedicalCollege&Hospital

INDIA

• This is a non-profit charitable institution.
• Medical care to patients from all socio economic strata.
• Training medical, paramedical &nursing students.
• Standards are at times influenced by patient load and availability of resources. It is our endeavor to be courteous and provide prompt attention to all our users.
• Commitment to provide world-class treatment at an affordable cost.

The institution has:

• Doctor 130
• Nurses 175
• Beds 350

• Doctors wear white aprons and nurses are in color coded uniform. All staff members wear a badge or an identification card of KMCH.

• Location guide map is available and directional signboards are fixed strategically on each floor.
• Enquiries counter at the reception.
• Telephone no???s of central enquiry
• Public Relation officer helps patients at the OPD reception.
• Hospital helpline works round the clock.

• The casualty functions round the clock on all days (24h X 365).
• Casualty direct no: 04662344601
• Casualty direct no: 04662344601
• Specialist Doctors are available on call round the clock in all specialties.
• The casualty has 15 beds including 5 critical care beds
• Emergency Cases are attended promptly.
• All the items required are made available during mass casualties.
• In serious cases, priority is given to treatment/management than paper work like registration and initiating medico-legal cases.
• The discretion to label a case medico legal is entirely that of the treating doctor.
• The discretion to label a case medico legal is entirely that of the treating doctor.
• Emergency operation theatre is staffed and kept functional at all times.

• The hospital has ambulances.
• A team of trained and dedicated medical professionals, Emergency Technicians, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock.
• The Ambulance services are available for transportation of patients from & to KMCH.
• Ambulance service enquiry no:
• This facility is available 24 hours a day, on all days.

• Appointments for concerned departments are centralized.
• While taking an appointment please quote your Name, concerned department, age, Phone no and UHID, and the preference if any of doctor to be seen.
• Working Hours???7.00am -7.00pm on week days.
• 8.00am ???4.00pmon Sundays &Holidays.

• Appointments for concerned departments are centralized.
• While taking an appointment please quote your Name, concerned department, age, Phone no and UHID, and the preference if any of doctor to be seen.
• Working Hours???7.00am -7.00pm on week days.
• 8.00am ???4.00pmon Sundays &Holidays.

• Timings: 8AM to 4PM
• Every outpatient seeking treatment at the hospital is registered at front office prior to the consultation.
• A case sheet is generated electronically for recording history, symptoms, diagnosis and treatment being provided.
• For every new patient a Unique Hospital Identification number will be generated.
• If you have been registered previously, kindly quote your Unique Hospital Identification number, while taking an appointment.
• In case, you are a non-appointment/walk-inpatient, you are requested to wait to see the doctor.
• Appointment patients will be given a preference. Only emergency walk-inpatients can be seen out of turn.
• Payments for all specialties can be made at the OP Billing Counter.

• Anesthesiology
• Orthopedics
• Dermatology
• Emergency
• ENT
• General surgery
• Gynecology & Obstetrics
• Ophthalmology
• Pediatrics
• Physiotherapy
• Psychiatry
• Radiology
• Dental
• Central Laboratory

• All working days
• On Sundays and holidays only Emergency Services are available.

• On all working days08.00AMto02:00PM.
• For urgent investigations round the Clock.
• On Sunday???s and Holidays only Emergency Services are opened.
• Reliability and promptness of laboratory results is ensured as tests are done by automatic machines.
• Reports are made available within the shortest possible time, which will be specified.

• A licensed blood bank is available n the hospital to cater to the requirements of the patients.
• The bank is open round the clock.
• On Sunday???s and Holidays only Emergency Services are opened.

This hospital has the following services available:

• EEG
• EMG
• ECT
• TMT
• PFT
• ECHO
• ECG
• Ventilator???s ( Neonatal to Adult )
• Anesthesia Work Stations
• Advance Microscopes for ENT, Ophthalmology & Neurosurgery.
• Endoscope
• Laparoscope
• Flexible & Rigid Bronchoscope
• Critical Care Unit
• Physiotherapy and Occupational Therapy Unit
• Dialysis Unit
• X-RAY ( Fixed & Mobile )
• Ultra Sound Collar Doppler
• Neonatal Intensive Care Unit
• Charges for various tests are available at the Financial Information Counter (FIC).For poor patients, the concerned Sr .Medical Administrator along with the in charge of Patient Service Department can waive off part or total charges.
• If any major/essential equipment is out of order, information regarding the same is conveyed to all departments through inter office notification on Internet.
• Indications of alternate arrangements are given wherever possible.
• The likely date of the equipment being functional again will also bed is played.

• We hope this information helps you to prepare for your stay as an in-patient at the hospital.
• As killed team of personnel including some who are working behind the scenes will hope fully make your stay comfortable and pleasant?

• Deluxe Room: The deluxe room is furnished with AC, TV, Telephone, Refrigerator, Sofa set, mechanized patient???s bed, wardrobe and a dining table.
• A/C Single Room: This is an individual air-Conditioned room with attached wash room. The Room is provided with TV, Telephone, Sofa set and an attendant couch.
• Non A/C Single Room: This is an individual room with attached wash room, Television, Telephone and an attendant couch.
• General Ward:-The hospital has 10 X 30 bedded modular general wards.
• Each general ward has 3 modules of 10 beds each.
• There are separate wards formals, females, children & psychiatric patients.

• An advance payment has to be made at the time of admission, which will not be refunded if patient does not come for admission. Final settlement to accounts will be done at the time of discharge.
• Payments can be made at the billing department round the clock. The hospital accepts payments in cash, by credit/debit cards and demand drafts. Please note that the hospital does not accept cheques at the time of discharge.
• Daily or alternate day bills are generated and sent to the patient/by stander.

• For all planned surgeries, advance payment is required to be made in full as per the package specifications+10%which will be refunded at the time of discharge

• It is not advisable to bring large sums of money or valuables to the hospital. The hospital does not accept any responsibility for loss or damage to your possession.

• Medicines and surgical consumables required for the treatment can be procured from the in-house pharmacy. A general pharmacy is located in the hospital premises which functions 24 X 7.There are satellite pharmacies working in different departments/ floors for convenience of patients.

• Hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact nurse in charge of the floor.

• A special clock room should be made available for out station and foreign patient.

Diet :

• The hospital dietary department provides all meals for the patient. The Dietitian plans the diet based on the therapeutic needs. Our kitchen is well equipped to serve good balanced vegetarian meals. Dietician takes rounds of all patients and in consultation with treating physician advises therapeutic and non-therapeutic diet. Bystander???s food can be ordered to F and B department.

Cafeteria :

• The cafeteria is open to visitors daily from 8:00a.m.to 8:00 a.m. These Cafeterias are located in Lower Ground floor.

Canteen :

• KMC canteen serves patients, visitors as well as the Staff.

Attendant :

• Patients require rest and we do our best to provide patients with a quiet, peaceful and tranquil environment. In order to achieve this we restrict the number of Attendants. Our infrastructure can support only one attendant per patient, but this may vary according to the category of the patient. Female by standers is a must for female patients.
• By stander pass is issued from IP admission counter at the time of patient admission. Bystander can utilize this pass 4 times in a day.

Visiting hours :

• Visiting hours for the hospital are:
• 3.00pm???5.00pm
• Please ensure that visitors adhere to the visiting hours only and that they are restricted to the absolute minimum.
• Restriction on visitors will go a long way in controlling infections.

• Wheel Chairs and patient trolleys are available on request at any point from Patient Movement Service Department.
• Lifts are available for access to higher floor son each block.
• There is a stand-by generator to cater to emergency services in case of breakdown of electricity.
• Public Telephone Booths are available at various locations in the hospitals.
• Adequate drinking water and toilet facilities are available.
• TV and telephone facilities are available for in-patients and also in all out patients waiting area.

• Prayer corner is located in the main reception lobby.

• ATM Counter of Central Bank of India is available at the casualty.

• On admission of a medico legal case, the hospital is legally bound to inform & help the law enforcing agencies such as local police & courts of the land.

• If a patient expires in the hospital, a death certificate is issued to the family by the hospital to carry the body. The hospital sends the Death registration form &Medical Certificate of cause of death to the Gram Panchayat Thrikkadeeri. The family has to collect the final Death Certificate from the Gram Panchayat Thrikkadeerioffice.

• Parents of the newborn will be issued birth certificates from the hospital as soon as they fill up the Birth report form for registration. All births at this hospital require to be registered at Gram Panchayat thrikkadeeri.

• Free/ Subsidized treatment facility is provided to patients according to their financial status.

• KMC have developed special health check up programs that consist Of detailed medical assessment and counseling on health awareness. Each package has been designed to study the functioning of all the vital organs in our body for any symptoms of major illness and also pinpoint potential Areas of risk so as to prevent future health problems.

• Basic Health Check
• Master Health Check
• Executive Health Check
• Diabetic Health Check
• Comprehensive Health Check
• Packages for Adolescents & Children-Life Style Clinic

• An employee health check up is carried out in respect of all staff dealing with Direct patient care

• The clinical pharmacy department of Kerala Medical College and Hospital is providing 24 hrs services to the patients. For convenience of the patients, extension counters have been set up on first and third floors of the hospital.

• There might be occasions when our services may not be up to your expectations.
• Please do not hesitate to register your complaint/suggestions. It will only help us serve you better.
• There is a redressal forum that functions in association with the Quality & Standards Dept to attend to all grievances.
• The complaints/ suggestions can be made on 0294-3920000 Ext n. 217,from the hospital intercom
• Every grievance will be duly acknowledged.

• KMC is a ???No smoking zone???. Patients and their attendants are strictly prohibited from smoking in the hospital premises.

Silence:
• Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well.
• Visitors are requested to speak softly and avoid unnecessary noise.
• Attendants are advised to keep down the volume on their television sets.
• Patient???s relatives are advised not to crowd the area out- side the patient rooms. Hospital staff is under instruction to take necessary steps to prevent noise and crowding.

Parking:
• Please ensure that vehicles are not parked in ???No parking area??? and they do not hinder emergency cases from immediate and quick access to the emergency department.

• The success of this charter depends on the support we receive from our users.
• Please try to appreciate the various constraints under which the hospital is functioning.
• Please help us in keeping the hospital and its surroundings neat and clean.
• Please use the facilities of this hospital with care.
• Beware of Touts.
• Please refrain from demanding undue favors from the Staff and officials
• Please provide useful feedback and constructive suggestions.